DIY Dogs Play FAQs
Booking FAQs
How do I book a session at DIY Dogs Play?
Click ‘Book Now’ at the top of each page to book one of our dog fields.
For single sessions in our dog field, select Off Peak or Anytime, your day and time slot for 30 or 60 minutes. You can then choose to pay for a single slot or save 10% on a bundle of 10 sessions. We will send you an email confirming your Date, Time, and which of the two runs you have been allocated. Both runs are the same size.
After your first booking, you can register with us as a member. If you have any issues making the booking, please give us a shout. We’re here to help.
How do I create an account?
Can I change my booking?
We know things come up. You can book with confidence, knowing you can edit your dog field booking for free, up to 2 hours before your session. You can also add a last-minute, same-day booking if we have space.
To change your booking, head over to our booking page [link] and log in to your account (click ‘Log In’ in the top right). You can also change your session up to 2 hours before the start time via the CHANGE button at the bottom of your confirmation email.
If you change your booking, we will send you an email confirming your new Date and Time and the run you have been allocated, as this may have changed.
What are Discounted Bundles?
You can buy a bundle of 10 x 30 or 60-minute, Off Peak or Anytime passes for our dog field to save 10% on the cost of 10 individual sessions. All bundle passes are valid for 12 weeks from the date of purchase, and can be redeemed at any point during the 12 weeks. Passes auto-redeem each time you book. Normal booking rules apply.
Facilities FAQs
What can I do when I am at DIY Dogs Play?
It’s all about exercise and play for you and your dog. Feel free to bring balls, frisbees, training aids or agility equipment. While the dogs play on the grass, we ask the humans to stay on the pathways – especially when it’s wet or frosty. This helps the grass remain in perfect condition for the dogs to run and play on, and no muddy feet for you.
How secure is each dog field?
How many dogs can I bring?
Can I hire the field for large groups/clubs/for my dog trainer to use?
Can I come with a friend?
Can I bring another family’s dog?
Are children allowed?
Yes, children are allowed in the dog fields, but they must be under your supervision at all times. They are only allowed in the area you have booked and for the time you have booked. They must not climb on any of the fencing.
Is drinking water available?
Fresh water is available in each run (in a watering can), and there is also a tap at the front of the barn. In the interests of hygiene, if you think your dog will need a drink during your session, please bring your own water bowl.
Are all dogs welcome?
Where do I park when I get to you?
Please check your confirmation email to find which run you have been allocated. Orange Run is the first run, and the parking bay is to the right of the green barn. Yellow Run’s parking bay is to the left of the barn. Each booking comes with parking for one car within the secure run. There is no other parking on or off-site.
Each run has its own individual block-paved parking space, which is 4.5m wide by 8m long. The gates to the run will be open when you arrive. If they are closed or somebody is still in there at your allotted time, please call 07976724501.
Please ensure you don’t drive onto the grass when you park, and close the gates before you let your dog out.
What if somebody is in the run I have booked?
The gates to the run will be open when you arrive. If they are closed or somebody is still in there, please check you are at the correct run. This will be in your confirmation email. If you’re at the correct run and it’s your allotted time, please call 07976 724 501.
How do I find DIY Dogs Play?
Our address is Dogs Play, Grasmere, Sandy Lane, Caldwell South, Derbyshire, DE12 6RL, but we recommend searching for Dogs Play on Google Maps or Waze.
You can also use what3words to find us: Woof.Parts.Tracks
What are the rules for using the secure dog fields?
We expect everyone who visits the site to treat it as they would their own garden. Looking after the grass, cleaning up after their dog, and respecting other customers’ experiences. Our field etiquette guidelines are here, and the Field Rules board is by your secure parking space on site.
I have spotted something I think isn’t quite right. What do I do?
Firstly, thanks for being so vigilant! Fences, gates, entrances, pathways, parking… whatever you feel might not be quite right, let us know, and we will fix it. Please call 07976724501 or email us to report an issue.
What do I do with dog mess?
If it’s your dog’s, please pick it up. There is a bin, which is emptied every day, and spare poo bags within each parking area. If it’s a messy one, please pick up what you can and then use the watering cans provided to do the rest.
If you find any mess or digging that isn’t from your dog, please – “Flag and Call or Text” on 07976724501. There are flags along every fence within each run for you to place next to the offending area so we can deal with this after your visit.
Contact Us
How do I contact DIY Dogs Play?
Please call 07976 724 501 or email us at info@diydogsplay.co.uk.
What’s your privacy policy?
Please see our privacy policy for further information.
