Privacy & Cookie Policy
Last Updated: 17 July 2026
Introduction
At DIY Dogs Play and Dogs Play Daycare, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains how we collect, use and protect your information when you use our website or services.
Cookie Policy
What Are Cookies?
As is common practice with almost all professional websites, this site uses cookies. Cookies are small text files that are downloaded to your computer or device to improve your browsing experience.
This page explains what information cookies collect, how we use them and why they are sometimes necessary. It also explains how you can disable cookies, although doing so may affect the functionality of this website.
For more general information about cookies, please visit What Are Cookies.
How We Use Cookies
We use cookies for a variety of reasons. Unfortunately, there are very few standard options for disabling cookies without affecting the functionality of this website. If you are unsure whether you need them, we recommend leaving cookies enabled.
Managing Cookies
You can prevent cookies from being stored by adjusting your browser settings (see your browser’s Help section for instructions).
Please note that disabling cookies may affect the functionality of this website and other websites you visit.
Cookies We Use
Account Cookies
If you create an account with us, cookies are used to manage the sign-up process and general account administration. These cookies are normally removed when you log out, although some preferences may remain to remember your settings.
Login Cookies
Login cookies remember that you are logged in so you do not need to log in again each time you visit a new page. These cookies are normally removed when you log out.
Order Processing Cookies
Where purchases or bookings are made, cookies ensure that your order is remembered between pages so that it can be processed correctly.
Contact Form Cookies
When you submit information through a contact form, cookies may remember your details for future correspondence.
Third-Party Cookies
Google Analytics
We use Google Analytics to help us understand how visitors use our website. These cookies collect information such as the pages you visit and how long you spend on the site, allowing us to improve our content and user experience.
For more information, please visit the official Google Analytics website.
Website Analytics
Third-party analytics help us understand how visitors interact with our website so that we can continue to improve it.
Website Testing
Occasionally, we test new features and make changes to improve the website. Cookies help ensure you receive a consistent experience during these tests.
E-commerce Cookies
As we sell products and services online, cookies help us understand purchasing behaviour so we can improve our services and pricing.
Social Media Cookies
We use social media buttons and plugins including Facebook, Instagram, Twitter and WhatsApp. These platforms may place cookies on your device in accordance with their own privacy policies.
Privacy Policy
How We Use Your Information
We collect your personal information so that we can:
- Process your bookings and orders.
- Manage your account.
- Contact you if we need to make changes to a booking.
- Send marketing communications where you have chosen to receive them.
We do not sell or share your personal data with other companies for marketing purposes.
Booking Systems We Use
We use the following booking systems to manage customer information:
- DIY Dogs Play – Acuity Scheduling
- Dogs Play Daycare – Pro Pet Ware
International Data Transfers
Certain personal information may be transferred outside the UK, European Economic Area (EEA) or Switzerland through our booking providers.
Acuity Scheduling protects personal information using recognised GDPR safeguards, including European Commission Standard Contractual Clauses where applicable.
Data Retention
We retain your personal information for 12 months.
If you do not make another booking within 365 days, your account and associated personal information will be automatically deleted.
Marketing
If you have agreed to receive marketing communications, you may withdraw your consent at any time.
To unsubscribe, please email:
Your Data Protection Rights
You are entitled to the following rights under UK GDPR:
Right of Access
You have the right to request copies of the personal information we hold about you.
Right to Rectification
You have the right to ask us to correct inaccurate or incomplete information.
Right to Erasure
You have the right to request that we delete your personal information in certain circumstances.
Right to Restrict Processing
You have the right to ask us to restrict how we process your personal information.
Right to Object
You have the right to object to our processing of your personal information under certain circumstances.
Right to Data Portability
You have the right to request that your personal information be transferred to another organisation or directly to you where applicable.
If you make a request, we will respond within one month.
Contact Us
If you have any questions about this Privacy & Cookie Policy, the information we hold about you, or wish to exercise any of your data protection rights, please contact us.
Telephone
Postal Address
Dogs Play
Grasmere
Sandy Lane
Caldwell
Swadlincote
South Derbyshire
DE12 6RL
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
